Refund and Cancellation Policy

Last updated: August 30, 2026

At Hunt Down We Read we want authors to understand exactly what they are purchasing before making payment. Our author packages are service-based memberships that involve editorial review, scheduling, reading-community coordination, promotional preparation, and other work performed by the HDWR team.

1. Before payment

Authors should submit their book information before payment whenever the submission process requires editorial confirmation. Where HDWR asks an author to submit first, the submission may be reviewed to determine whether the book is suitable for the community and which package is appropriate.

2. Refunds before work begins

If an author has paid for a package but HDWR has not yet begun material work on the paid deliverables, the author may contact us to request cancellation and a refund. Requests should be sent to support@huntdowns.com.

3. After work has begun

Once substantial work has begun on a package - including editorial preparation, scheduling, author profile preparation, community planning, promotional preparation, or other package-specific work - the payment may become non-refundable to the extent permitted by applicable law. This is because the payment covers services and work performed by the HDWR team, not simply a digital product.

4. If HDWR cannot deliver

If HDWR is unable to provide a material part of the purchased service and cannot reasonably reschedule or provide an agreed alternative, we will work with the author on an appropriate resolution. Depending on the circumstances this may include:

• Rescheduling
• Replacement deliverables
• Partial refund
• Full refund where appropriate

5. Author cancellation

If an author chooses to cancel after work has started, the amount refundable may depend on the work already completed and the stage of the service. We encourage authors to contact us as soon as possible.

6. Upgrade requests

Authors may be able to upgrade from Emerald to Sapphire or Ruby during an active service window, subject to availability and the terms displayed on the Author Packages page. Where an upgrade is approved, the applicable additional amount may be charged rather than requiring the author to pay the full new package price again.

7. Duplicate payments

If you believe you were charged more than once for the same transaction, contact support@huntdowns.com and include:

• Name
• Email
• Transaction reference
• Date of payment
• Amount charged

Do not send your full card number, CVV, PIN, or OTP.

8. Payment disputes

If a payment issue occurs, please contact HDWR first so we can investigate the transaction. Where payment was processed by a third-party provider, we may also need to work with that provider to resolve the issue.

9. No refund for negative opinions

Author packages do not purchase positive reviews. A negative, mixed, or neutral reader response is not, by itself, grounds for a refund. Our commitment is to provide the purchased service, not to manufacture a particular reader opinion.

10. How to request a refund

Send your request to support@huntdowns.com with the subject line "Refund Request - [Author Name] / [Book Title]". Please explain the reason for your request and provide the relevant transaction information. We will review the request and respond as soon as reasonably possible.

11. Contact

Hunt Down We Read - support@huntdowns.com